May 16th 2024

Tighter rescheduling and cancellation controls within patient app

We’ve introduced a couple of new settings which will give you far more control over patients self-service reschedules.

Reschedule Interval Limit - This is great for keeping patients to their rough schedule by preventing them from self-rescheduling an appointment too far from its original date.

Maximum Amendment Notice Period - Great for preventing amendments to a schedule way into the future. For example, if you want to prevent patients from moving appointments which are over 1 month away, but you wanted them to be able to amend it if it was within that timeframe.

Both of the above limits work in conjunction with Care Plan Tracking, ensuring you the greatest chance of schedule adherence.

Simply head to Settings > Online Bookings to set your limits, or alternatively set an override on a patients individual care plan.

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