Changelog

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Automatic flag for returning patient

Patients returning after a long gap should be automatically flagged so your reception team can book the right appointment type from the start. E.g patient returning after a year or more than two years: a flag pops up and the reception team can see they need a re-exam appointment or a longer new patient appointment if it has been longer. The times can be adjusted to suit how you practice at your clinic for patients needing these appointment types. Currently this has to be done manually, and sometimes reception teams forget to check. This is very important clinically as patients need to be re-assessed after certain periods as a lot can change. In addition, if a patient is mistakenly booked in for a regular treatment appointment it then needs to be rescheduled and changes to a different date and different appointment type which can be very frustrating for patients, due to time, not getting the slot they thought they had, and the extra unexpected cost of a different appointment which they would not have been told at time of booking. Especially if they are booking in themselves using online booking.

Marc Sanders About 4 hours ago

💡 Feature Request

Debtors and Creditors Report

Would be possible to add a column on this report with the creation dates of the prepayments related to each unallocated balances shown on the report? It would also be helpful to have another column with the description of the type of purchase the balance is related to. And finally the last appointment date currently is not exportable on CSV, it would be useful if it was. Many Thanks

Ambra Fodde 2 days ago

💡 Feature Request

Mixed Packages/Auto-Debits

Would love to see some extra features added to creation and use of packages: Ability to accept a down-payment for the care plan with the additional possibility of charging the rest of the care plan through GoCardless. An editable billing price or self-calculating billing that can be changed if offering a discount/s on the package Ability to edit the amount of visits included in said package I don’t want to have to set up 50 different packages with all of the potentially different options we could offer. Here is an example of what I’m hoping for: I recommend a 48 visit care plan that is going to cost €2,500.00, and I offer a discount of 20% on full payment of the care plan (total cost €2,000), and I offer 10% discount with a down payment of €1,000 (total cost €2,250) and I bill the remaining amounts through GoCardless at €750/month over the following three months. So, if someone takes option 1 and pays everything up front, there’s an average visit fee of €41.67 and if someone takes option 2 there’s an average visit fee of €46.88, so I would need it to adjust the billing per visit, based on that so chiropractors are accurately paid.

Thomas Baker 7 days ago

💡 Feature Request

Hi Team

The form builder currently lacks spinal listing chart functionality similar to what’s available in the SOAP notes. As a result, spinal listings have to be inserted as images, which is more time-consuming. When preparing reports, the information cannot be copied and pasted directly and instead has to be manually typed out. It would be helpful to have this functionality added. Thanks

Rekha Rampersad 8 days ago

💡 Feature Request

Automated email message

We've noticed the message (attached as a photo) that appears when a patient tries to reschedule an appointment after the rescheduling deadline. In other words, if a patient wants to reschedule their appointment less than 3 hours in advance, they aren't allowed to because of our policy. However, they receive this message asking them to contact us to arrange the appointment, which is what we want to avoid. How can we change this message to say something like, "We look forward to seeing you at your scheduled time" or "We look forward to your next appointment"?

Fiore Firmapaz 15 days ago

💡 Feature Request